1. Company Description

Alicat Deli is a business in the food and beverage industry that supplies a food service to the school – to the children, parents and wider community.

  1. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 1 days and delivery confirmed by way of email.

  1. Return and Refunds policy

The provision of goods and services by Alicat Deli is subject to availability. In cases of unavailability, Alicat Deli will refund the client within 30 days. Cancellation of orders by the client will attract a 0% administration fee.

  1. Customer Privacy Policy

Alicat Deli shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

  1. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Alicat Deli bank account, the details of which will be provided on request

  1. Credit card acquiring and security

Credit card transactions will be acquired for Alicat Deli via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

  1. Customer details separate from card details

Customer details will be stored by Alicat Deli separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

  1. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

  1. Responsibility

Alicat Deli takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

  1. Country of domicile

The website is governed by the laws of South Africa and Alicat Deli chooses as its domicilum citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 1301 Breyer Avenue, Waverley, Pretoria.

  1. Variation

Alicat Deli may, in its sole discretion, change this agreement or any part thereof at any time without notice.

  1. Company information

This website is run by Alicat Deli (sole trader) based in South Africa trading as Alicat Deli.

  1. Contact details

Email: alison@alicatedeli.co.za                Telephone: 082 784 4651